Feedback and Complaints
Numan Associates Ltd is committed to providing a high standard of service.
We welcome feedback and take complaints seriously, using them as an opportunity to improve our services.
This page explains how you can provide feedback or make a complaint and how we will handle it.
Providing Feedback
We welcome comments, suggestions, and feedback regarding our services.
If you wish to share feedback, please contact us using the details below. Your comments will be reviewed and passed to the relevant team.
Our Complaints Procedure
If you are dissatisfied with any aspect of our service, we ask that you notify us as soon as possible so we can investigate and respond.
Step 1 – Contact Us
Please submit your complaint in writing, providing as much detail as possible, including:
- Your name and contact details
- The property address (if applicable)
- A clear description of the issue
- Any relevant supporting information
Complaints should be sent to: info@nu-man.co.uk
We will acknowledge receipt of your complaint within a reasonable timeframe and aim to investigate the matter promptly.
Step 2 – Internal Review
Your complaint will be reviewed by a senior member of the team who was not directly involved in the matter.
We aim to provide a written response once our investigation is complete, setting out:
- Our findings
- Any proposed resolution or next steps
Step 3 – Independent Redress
If you remain dissatisfied after completing our internal complaints process, you may be entitled to refer the matter to an independent redress scheme, in accordance with applicable regulations.
Details of our redress scheme membership are available on request.
Time Limits
Complaints should be raised as soon as reasonably possible to allow us to investigate effectively.
Referral to an independent redress scheme is typically subject to time limits, which will be explained if applicable.
What This Procedure Covers
This complaints procedure applies to:
- Buyers, sellers, landlords, tenants, and applicants
- Property-related services provided by Numan Associates Ltd
It does not cover matters outside our control or issues governed by separate contractual or legal processes.
Confidentiality
All complaints are handled confidentially and in line with our Privacy Statement.
Information will be used only for the purpose of investigating and resolving the complaint.
Contact Us
If you have any questions about this procedure or wish to submit feedback or a complaint, please contact us:
Numan Associates Ltd
info@nu-man.co.uk
https://www.nu-man.co.uk/
